Privacy Policy
Shipping Policy
At AE Dropshippes (aedropshippes.com), operated by CONTINUUM SOLUTIONS LTD (Company Number: 17121637), we aim to ensure your orders are delivered promptly and efficiently. Please review our Shipping Policy below for details on how we handle shipping and delivery.
1. Shipping Destinations
We currently ship to selected countries and regions worldwide. If your country is not listed at checkout, please contact us at aedropshippes@gmail.com to inquire about availability.
2. Processing Time
All orders are processed within 2–5 business days after payment confirmation. Please note that processing times may vary during holidays, peak seasons, or promotional periods.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days
Delivery times are estimates only and may vary depending on destination, customs clearance, courier delays, and factors beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, selected shipping method, and delivery destination.
Free shipping promotions may be offered from time to time and will be clearly displayed on our website where applicable.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where available). You may use this number on the courier’s website to track your parcel.
6. Customs, Duties and Import Taxes
For international orders, customers are responsible for any applicable customs duties, taxes, or import fees charged by their country. These charges are not included in the product price or shipping cost.
Please check with your local customs authority for further information before placing an order.
7. Lost or Damaged Packages
If your package is lost, delayed excessively, or arrives damaged, please contact us immediately at aedropshippes@gmail.com. We will work with the shipping carrier to investigate and resolve the matter as quickly as possible.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses supplied by the customer.
9. Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
AE Dropshippes
Trading Name of CONTINUUM SOLUTIONS LTD
Company Number: 17121637
Email: aedropshippes@gmail.com
Return & Refund Policy
At AE Dropshippes (aedropshippes.com), operated by CONTINUUM SOLUTIONS LTD (Company Number: 17121637), we want you to be satisfied with your purchase. If you are not happy with your order, we offer the following return and refund policy.
1. Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- The item must be in the same condition as received.
- You must request the return within 14 days of receiving your order.
2. Non-Returnable Items
The following items are not eligible for return unless faulty or damaged:
- Personalised, customised, or made-to-order items
- Hygiene or personal care items where sealed packaging has been opened
- Items damaged through misuse, neglect, or improper handling
- Clearance or final sale items (where stated)
3. Return Process
To request a return:
- Email us at aedropshippes@gmail.com with your order number and reason for return.
- Wait for return instructions and return authorisation.
- Securely package the item in its original packaging.
- Include proof of purchase where possible.
- Send the item to the return address provided by our support team.
Returns sent without prior authorisation may not be accepted.
4. Refund Process
Once your returned item has been received and inspected, we will notify you regarding approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method within 5–10 business days.
- Processing times may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error, faulty goods, or incorrect items supplied.
5. Exchanges
We currently do not offer direct exchanges. If you require a different item, please return the original item (subject to approval) and place a new order.
6. Damaged, Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at aedropshippes@gmail.com with your order number and photos where possible.
We will provide instructions and arrange a replacement, refund, or suitable resolution.
7. Late or Missing Refunds
If you have not received your refund after the stated period:
- Check your bank account again.
- Contact your card provider or payment processor.
- If the issue continues, email us at aedropshippes@gmail.com.
8. Consumer Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
9. Contact Us
For any questions regarding this Return & Refund Policy, please contact us:
AE Dropshippes
Trading Name of CONTINUUM SOLUTIONS LTD
Company Number: 17121637
Email: aedropshippes@gmail.com