Delivery & Returns Policy – AE Dropshippes
Welcome to AE Dropshippes! We strive to provide a seamless shopping experience, including transparent delivery and return policies. Please review the details below for information on shipping timelines, delivery options, and our return process.
Delivery Policy
Shipping Times
Since we operate on a dropshipping model, products are shipped directly from our suppliers. Delivery times may vary depending on the product and destination:
Standard Shipping: 10–20 business days (varies by location).
Express Shipping (if available): 5–10 business days (additional charges apply).
Please note that delivery times are estimates and may be affected by customs, holidays, or unforeseen delays.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your package’s progress.
Shipping Locations
We currently ship to most countries worldwide. If your location is not supported at checkout, please contact us for assistance.
Customs & Import Fees
International orders may be subject to customs duties or taxes. These fees are the responsibility of the customer and are not included in the product or shipping costs.
Returns & Refunds Policy
Eligibility for Returns
We accept returns within 14 days of delivery under the following conditions:
The product is unused, in its original packaging, and in resalable condition.
The item is defective, damaged, or incorrect.
How to Initiate a Return
Contact our support team at aedropshippes@gmail.com or call +447467476640 within 14 days of delivery.
Provide your order number, product details, and reason for return.
Once approved, we will provide return instructions.
Refund Process
Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
Original shipping costs are non-refundable (unless the return is due to our error).
Refunds will be issued to the original payment method.
Exchanges
We currently do not offer direct exchanges. If you need a different item, you may return the original product and place a new order.
Contact Us
For any questions regarding deliveries or returns, please reach out to our customer support:
📧 Email: aedropshippes@gmail.com
📞 Phone: +447467476640