Term Of Use

Terms & Conditions – Order Processing & Refund Policy

By placing an order on aedropshippes.com (“Website”), operated by CONTINUUM SOLUTIONS LTD (Company Number: 17121637) trading as AE Dropshippes, you agree to the following terms and conditions relating to order processing, dispatch, and refunds.

1. Order Processing & Dispatch

All orders placed on aedropshippes.com are normally processed and dispatched within 2 business days from the date payment has been successfully received.

Processing and dispatch times may be extended during weekends, public holidays, high-demand periods, supplier delays, or circumstances beyond our reasonable control.

2. Customer Responsibility

If you believe your order has not been dispatched within the expected timeframe, you must contact us at aedropshippes@gmail.com within 3 days of placing the order, quoting your order number and relevant details.

3. Response & Resolution

Our customer support team aims to respond to all enquiries within 2 business days of receiving your email.

If we do not respond within this timeframe, you may contact us again for escalation or request further assistance regarding your order.

4. Refund & Dispute Policy

You may request a refund where legally applicable and subject to our Return & Refund Policy, including where:

• Your order has not been dispatched within 7 days of placing the order; and
• We have not responded to your communication regarding the delay within a reasonable timeframe.

Refund requests are assessed individually and in accordance with applicable consumer protection laws.

Unauthorised chargebacks or disputes opened without first contacting us to resolve the matter may delay resolution.

5. Delivery Delays Beyond Dispatch

Once an order has been dispatched, delivery times are estimates only. We are not responsible for courier delays, customs processing delays, weather disruptions, or other events outside our control.

6. Limitation on Refund Requests

Refund requests submitted long after confirmed dispatch or delivery may be declined unless required by law or where goods are faulty, damaged, or materially not as described.

Nothing in these Terms removes your statutory consumer rights.

7. Payment Processing

Payments made through Stripe or any other approved payment provider are processed securely. By completing your purchase, you authorise payment to CONTINUUM SOLUTIONS LTD trading as AE Dropshippes.

Your payment statement may show AE Dropshippes, CONTINUUM SOLUTIONS LTD, or a similar descriptor.

8. Agreement to Policy

By completing your purchase and proceeding with payment, you confirm that you have read, understood, and agreed to these Terms & Conditions together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

9. Contact Information

For any questions regarding these Terms & Conditions, please contact:

AE Dropshippes
Trading Name of CONTINUUM SOLUTIONS LTD
Company Number: 17121637
Email: aedropshippes@gmail.com