AE Dropshippes Wholesale Return & Refund Policy

Return & Refund Eligibility

At AE Dropshippes, we strive to provide high-quality wholesale products and excellent customer service. If you are not satisfied with your purchase, please review the following refund policy.

1. Refund Request Period

• All refund requests must be submitted within 7 calendar days from the date your order is delivered.
• Requests received after the 7-day period will not be eligible for a refund unless required by applicable law.

2. Product Usage Requirement

To be eligible for a refund:

• The customer must have used or sold fewer than five (5) products from the purchased order.
• If five (5) or more products have been used, sold, distributed, or are otherwise no longer in their original condition, the order will not qualify for a refund.

3. Unsold Products

If no products have been sold within the first 7 days after delivery and the customer submits a refund request within the required 7-day period, AE Dropshippes may approve a refund, subject to inspection and compliance with this policy.

4. Refund Method

Where a refund is approved:

• AE Dropshippes reserves the right to issue the refund either:
  • as a single payment, or
  • in instalments, at our sole discretion.
• Instalment refunds may be used where necessary due to payment processing, financial, or operational requirements.

5. Refund Processing Time

Approved refunds may take up to 30 calendar days from the date the refund is approved to be processed and completed.

6. Condition of Returned Products

Where a return is required:

• Products must be returned in their original condition, including all original packaging and accessories, unless otherwise agreed.
• The customer is responsible for ensuring the products are adequately packaged for return transit.

7. Non-Refundable Situations

Refunds may be refused if:

• The refund request is made after 7 days from delivery.
• Five (5) or more products from the order have been used or sold.
• Returned products are damaged due to misuse, negligence, or improper handling by the customer.
• The products have been intentionally altered, repackaged, or are not returned in substantially the same condition in which they were supplied.

8. Right to Verify

AE Dropshippes reserves the right to verify all refund requests, including requesting evidence of inventory, product usage, sales history, photographs, or other information necessary to determine eligibility.

9. Contact Us

To request a refund, please contact our customer support team within the 7-day eligibility period with your order number and the reason for your request.

By placing an order with AE Dropshippes, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.